Why Choose
TrustMatch Care Ltd?
✅ Personalised Carer Matching
✅ Flexible, Direct Care Relationships
✅ Transparent Pricing – No Hidden Fees
✅ No VAT on Agency Fees
✅ We're Not CQC-Registered – And That’s a Good Thing
✅ Support When You Need It – Freedom When You Don’t
How It Works:
Caring for you in the comfort of home.
Personal Care
The personal carers we introduce can offer services including assistance with activities of daily living such as bathing, dressing, grooming, and toileting. They are trained to provide this support with the utmost respect and sensitivity to ensure clients feel comfortable and dignified.
Enabling Services
The enablers we introduce are experienced in helping clients maintain their independence. They can assist with tasks such as meal preparation, light housekeeping, transportation, and medication reminders, allowing your loved ones to live comfortably at home.
Companionship
We believe that emotional well-being is just as important as physical health. The caregivers we introduce provide companionship and social interaction to help alleviate feelings of loneliness and isolation.
Respite Care
Care giving can be demanding, and we understand the importance of taking a break. The respite carers we introduce can offer temporary relief for primary caregivers, giving them the opportunity to rest and recharge while ensuring their loved ones continue to receive quality care.
Frequently Asked Questions
Answers To Commonly Questions
Are you a care agency?
No. We're an introductory agency. We introduce carers, we don’t manage care.
Do your carers have checks?
Yes. All carers are DBS-checked, referenced, and personally interviewed.
Do I pay VAT?
No. Our fees are VAT-exempt.
Can you replace my carer if they’re sick?
We can’t guarantee it, but we will try to find a backup for you.
Can I leave anytime?
Yes, with 28 days’ notice unless stated otherwise in your contract.
What makes TrustMatch Care Ltd better than a traditional agency?
With us, you stay in control. You choose your carer, avoid VAT, and benefit from transparent pricing. Our flexible, non-managed model gives you more freedom and better value.
How are payments handled?
We handle all invoicing for your convenience. You pay one invoice that separates the carer's fee and our agency support fee. We then pass the carer's payment on directly to them.
Are the carers insured?
All carers are self-employed and are required to have their own public liability insurance before being introduced to clients.
Can I choose who I work with?
Absolutely. Whether you're a client or a carer, the relationship is always by mutual agreement. There is no obligation to accept a match.
What happens if I want to employ the carer directly?
You can do so after a minimum period of three months, subject to a one-off buy-out fee of £1,500. Otherwise, the introduction agreement remains in force.
Disclaimer: TrustMatch Care Ltd is an introductory agency. We do not provide, manage, or supervise personal care services. Our role is limited to introducing clients to self-employed carers and supporting this arrangement through admin and payment facilitation. We are not required to register with the Care Quality Commission (CQC), as we do not have an ongoing role in the delivery of care. Our services are exempt from VAT under current HMRC guidance.